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How we handle your personal data

LondonEnergy Ltd (“LEL”, “we”) takes the privacy of your information very seriously. To ensure you are fully informed and to adhere to current legislation (the “GDPR”), this policy is designed to inform you about:

• How we collect and process your information
• Why we collect your information and
• What rights you have

We may vary this policy from time to time and the latest version will be updated as needed. Through the policy, the words 'we' and ‘us’ refers to LondonEnergy LTD, unless otherwise indicated. This policy is current as of 25 May 2018.

How we collect your information

You may submit personal information about yourself (for example your name and email address etc.) in order to receive or use services. When we collect this information, we will only do so over a secure connection. All your information will be protected and only used by LondonEnergy.

You can rest assured that we will never pass your data to a third party for their own use.

Your rights

Under current legislation, you have many rights in respect of how we hold and use your data.

You have the:

• Right to know why we collect your data
• To ask for a copy of the information we hold on you
• The right to correct any inaccuracies
• The right to restrict how we process your data or to be forgotten
• To ask us to stop processing your data
• In addition, to know if we use any profiling or automated decision making with your data

If you want to complain

You have the right to complain about the way we have used your data. If this is the case, please contact our Data Protection Officer via the details below.

How we collect information about your visits to our website

When you visit our web page, we will download to your computer some data to be stored on your computer’s web browser called a 'cookie'. This helps us personalise your web experience and remember you when you return and want to continue with your most recent activity.

Users aged 16 and under

If you are 16 or under you must have permission from a parent or guardian before you give us personal information. If we find that we have received information from you without the appropriate consent, we reserve the right to cancel all transactions and services and remove all personal data that you have supplied. You will be able to re-submit the information when you have the required permission.

Details about LondonEnergy

The registered address is: Advent Way EcoPark, London N18 3AG The company number is 02732548

Our Data Protection Officer can be contacted at Frederick.Odutola@londonenergyltd.com or at the address above.

Your rights

Processing purposes

Your data will be processed for the following purposes:

• Maintaining our records
• To send out service messages
• Customer analytics and suppression
• Legal or Enforcement
• Additionally, in line with regulations, as required.

Request access and/or correcting your data

You may gain access to the data we hold on you by making a Subject Access Request (SAR). If you believe any of the data we hold about you is incorrect or being misused, or want further information you may contact us. You can make a SAR or inform us about data issues by contacting LEL’s Data Protection Officer at: Frederick.Odutola@londonenergyltd.com or writing to us at to the address above.

Restriction of processing

You are able to write to us and ask us to restrict the processing we perform with your data. Where we do not have a legal obligation to continue the processing, we will implement your request or, if we are legally obliged to continue, we will explain why we are unable to restrict the processing.

‘Right to be forgotten’

You have the right to ask us to remove your data from our central database. If there is no other valid reasons for retaining your data for processing, your personal data will be deleted within a reasonable time from the receipt of your request.

Legal basis

Your data (contact details, etc.) will be collected and processed for the sole purpose of:

• For a request for service – completion of a contract

Legitimate interest

We may process your personal data for our legitimate business interests. When we process your data for our legitimate interests, we will always ensure it is necessary, targeted and proportionate to the purpose. We balance the benefits to you against those of our business to make sure we are compliant with data protection legislation and that we are not causing any harm or distress.

Recipients

The following types of people may have access to your data depending on their role within our business and the type of data being stored.

• LondonEnergy LTD
• The North London Waste Authority

Transfers

We do no transfer your data outside of the UK.

Retention

We retain the data we collect for 12 months in order to maintain a record of the number of visits made to our sites.